Hollydesk Dashboard
UX Design / UI Design
Overview of the problem
We were tasked with a comprehensive update of the company’s main dashboard as the system faced low user satisfaction and inefficient task execution.
The solution is to develop a system tailored for management, streamline the allocation of accountant tasks, and monitor expense data.
Role
A UI/UX designer intern in a team of four
Duration
2 month
The Process
Empathize
Exploring the User's Needs
First step was to initiate efforts to comprehend the underlying issues with the existing system.
I was responsible for conducting in-depth interviews with 2 stakeholders and 6 users in a 45-minute to an hour-long interview. Before the interview, I prepared questions to guide the interview. However, I anticipated that the users and stakeholders would have different technical concerns and goals. So I prepared a range of questions and focused on the participant’s main concerns.
Users' Interview Findings
- The current UI is confusing and not intuitive.
- Frustration with an interface that is not intuitive.
- There is a lot of data that is difficult to access and utilize/interpret.
- Hard to read data in the current system.
- Should be able to access more data and see trends without taking confusing steps.
- There are not a lot of options when it comes to exporting data.
- Data and reports are not easily accessible by phone.
- Multiple notifications in the middle of the night that could be consolidated into one.
- Users are frustrated by redundant, disruptive notifications that are not easily actionable.
Define
Persona
After the empathize phase we were able to develop a person that follows the prioritization of user needs.
Ideate
Sketches & Wireframes
For the ideation phase, we utilized the crazy 8 brainstorming exercise. (Crazy 8 brainstorming session entailed 5-minute intervals of 8 sketches with an intentional break of 20-30 minutes. From this exercise, we selected the most viable ideas to develop a solution storyboard.
Information Architecture
Sitemap
We then created a sitemap for our new update, aiming to streamline and simplify the presentation of information.
Design
Visual Design
